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About MadCap Feedback

Feedback is a live documentation reporting service that works in conjunction with Flare to provide Web 2.0 community benefits for your online output—including integrated user comments and statistics such as search keywords used and topics visited. Most of these benefits are available not only for Web-based Help (i.e., WebHelp and WebHelp Plus), but also for desktop Help (i.e., HTML Help and DotNet Help).

You have two options when setting up Feedback.

Feedback Server With MadCap Feedback Server, you install the necessary software on your own hardware to host the Feedback data. By using the MadCap Feedback Server Admin, your system administrator can enter the appropriate server information, create the necessary SQL database, and perform maintenance tasks such as scheduling automated backups of the data. Authors can use the Feedback license keys that are issued as needed for their various targets and projects. The Flare output files can be hosted on the same server hosting the Feedback data, but it is not mandatory; the output files can be published anywhere you like.
Feedback Service With MadCap Feedback Service, there is no need to purchase your own hardware or host the Feedback statistics. MadCap Software does the hosting for you. This does not mean, however, that you publish the output files to MadCap Software's server. Instead, you publish the output files to your own server or anywhere else that you choose. Even if you have attached your online output to a desktop application, you can still take advantage of the Feedback features. The number of Feedback license keys issued depends on the number that you purchase.