Installing MadCap Feedback Server

If you purchase MadCap Feedback Server (as opposed to the MadCap Feedback Hosting Service), you need to install the Feedback Server Admin on the Microsoft Windows machine that will be used to host your Feedback data. Provide the individual who is responsible for the installation with these instructions.

Requirements

Windows operating system (the following are supported):
- Microsoft Windows Server 2003 (32 and 64 bit)
- Microsoft Windows Server 2008 (32 and 64 bit)
- Microsoft Windows 7 (32 and 64 bit)
- Microsoft Windows XP
- Microsoft Windows Vista
Note: In order for the email functionality to work properly, you will also need to install a third-party SMTP server if using Windows 7 and Vista.
Microsoft .NET Framework 3.5.1
SQL Server (the following are supported):
- SQL Server 2005 Express (free download from msdn.microsoft.com)
- SQL Server 2005 Standard
- SQL Server 2008 Express (free download from msdn.microsoft.com)
- SQL Server 2008 Standard
Microsoft Internet Information Services (IIS)
ASP.NET 2.0
MadCap Feedback Server Admin

Keys

When you purchase MadCap Feedback Server, you are issued two types of keys:

Feedback Server Key You will be issued one key. Use this key to activate MadCap Feedback Server Admin on the machine hosting the Feedback data.
Feedback License Keys You will be issued a set number of keys. Authors use one of these keys for each of their Flare targets that they want to track.

Steps—Microsoft Windows Server 2003

On the same machine to be used for hosting the Feedback, complete the following steps.

How to install MadCap Feedback Server Admin and other components

Make sure that Microsoft .NET Framework 3.5.1 is installed.
Make sure that a supported version of SQL Server is installed. This can be installed on any machine accessible on your network. See Installing SQL Server.

Note: If you do not have SQL Server installed, you can download SQL Server Express for free from msdn.microsoft.com.
Make sure that Microsoft IIS is installed. If it is not, use the following steps.
You can install IIS via the Manage Your Server dialog or via the Control Panel.
Note: When you log on to the IIS machine, the user name must have "admin rights." In addition, you must have "sysadmin permission" on the SQL Server itself. For more information see FAQs—Connecting Feedback to a Remote SQL Server.
Installing IIS Via the Manage Your Server Dialog:
1. From the Start menu open the Manage Your Server dialog.
2. Click Add or remove a role.
3. Click Next.
4. Select Application server (IIS, ASP.NET) and click Next.
5. Click Enable ASP.NET and click Next.
6. Click Next.
7. After the installation is completed, click Finish.
Installing IIS Via the Control Panel:
1. Open the Control Panel. On many computers, you can do this by clicking Start>Control Panel.
2. Double-click Add or Remove Programs.
3. Click Add/Remove Windows Components.
4. In the list of components select Application Server and then click Details.
5. Click the check box next to Internet Information Services (IIS) to add a check mark.
6. In the Windows Component Wizard, "Application Server" should now be selected. Click Next.
7. After the installation is completed, click Finish.
Insert the CD (for boxed version purchases) or download the Feedback Server Admin application from the link you received (for online purchases). Install the application.
1. After setup is complete, launch the application.
  Note: If you did not perform one of the above steps, a dialog shows what is not yet installed (by displaying it in red text). If necessary, you can install ASP.NET from the dialog by clicking the button to the right of the red text.
2. Click the down arrow in the SQL Server field and select your SQL Server. You can select any SQL Server on your network. If the SQL instance that you would like to use does not appear in the list, you can type the IP address or the name of the machine.
  Note: If you are connecting to an SQL Server on another machine, you must make sure that the machine running IIS and the machine running SQL Server are on the same domain. To verify this, you can right-click My Computer, then select Properties, then select the Computer Name tab.
  Note: If your SQL instance does not appear in the SQL Server field, you may need to turn on the SQL Server Browser or manually type in the computer name/SQL Server instance name. To turn on the SQL Server Browser, do this: (1) Open the SQL Configuration manager; (2) select SQL Server Services in the left pane; (3) right-click SQL server browser and select Properties; (4) on the Service tab, select start mode to Automatic and click OK; (5) right-click the SQL Server Browser again, and select Start.
  Note: If you experience connectivity issues, you can try entering the IP address for the SQL Server directly instead of selecting it from the drop-down list. When you do this, you need to replace only the computer name portion with the IP address (i.e., the part before the backslash).
3. (Optional) You can select a location for the database other than the default location provided. To do this, next to the Database Location field, click the Browse button. Then find and select the folder where you want the database to be stored.
  Note: The Database Location field is unavailable if you are using a remote SQL Server. The default data directory of the SQL Server will be used instead.
4. Select the website where you want MadCap Feedback Server installed. If you have not set up a specific website for this purpose, use the default.
  Note: This is an administrative preference. Your server (IIS) might be serving several websites and you need one to store the Feedback data. This drop-down simply lets you pick the website that you want to use.
5. (Optional) If the SQL Server is located on a machine different from the one where you are installing MadCap Feedback Server Admin, complete the authentication fields in the bottom part of the dialog. You might need to consult with your IT department to determine the user name and password. (This does not need to be the same user logged into the machine. This should be the designated "common user" for the Feedback Server communication to the SQL machine.)
  What is meant by "common user"? When the SQL database is on the same machine as the Internet Information Services (IIS) and Feedback Server, Feedback Server will use a default anonymous login provided by Microsoft to communicate between the service and the database. The name of this default anonymous login varies between different versions of IIS. For example, in IIS 6 the login is "NT AUTHORITY\NETWORK SERVICE." When using SQL Server on a separate machine than the IIS machine, this anonymous user (which is defined on the IIS machine) would be denied access on the SQL machine. Therefore, a "common user" such as a domain user is needed for this back end communication. The "common user" can be any current domain user name or a specific user name set up for this purpose. If the SQL Server is on the same machine as the IIS machine, yet you require more control over the specific Windows user that is used to connect to the SQL Server from the Feedback Server, enable Manually set IIS authentication settings. This will allow you to specify a Windows user in the fields below.
  Note: If the SQL Server is located on the same machine as the MadCap Feedback Server Admin, completing these fields is optional.
  If you complete these fields, it is recommended that you use a password that does not expire. However, if necessary, you can later change an expired password via the Control Panel.
  1. Open the Control Panel.
  2. Double-click Administrative Tools.
  3. Double-click Internet Information Services.
  4. In the Internet Information Services dialog, expand the Web Sites folder.
  5. Expand the website folder corresponding to the one specified in the Feedback Admin.
  6. Right-click on Service.FeedbackExplorer and select Properties.
  7. In the Properties dialog, select the Directory Security tab.
  8. Under Anonymous access and authentication control, click the Edit button.
  9. In the Authentication Methods dialog, change your password.
6. (Optional) If you are using an earlier version of Feedback Server, the check box labeled Import data… at the bottom of the dialog is enabled and selected by default. This will import the data from your previous installation. You probably want to keep this check box selected.
7. Click OK.
  The installation is complete and the MadCap Feedback Server Admin opens with multiple tabs shown (Basic, Advanced, Maintenance). You can use these tabs to configure the admin and set up maintenance tasks. (The Maintenance tab is used only for SQL Server Express.) See Configuring the MadCap Feedback Server Admin.
  Note: If the SQL Server is located on a different machine, this final step will (a) install two Web services on the IIS machine and (b) install the Feedback Server Database on the SQL Server machine.
  Note: If the SQL Server and IIS are located on the same machine and you are using SQL Express, a Windows service will also be installed. The service handles the backing up of the database (configurable on the Maintenance tab of the Feedback Server Admin).

Note: The machine used to host the Feedback data can also be used to host the author’s online output. However, this is not mandatory. The author may publish the output elsewhere.

Note: If the SQL Server is located on a different machine and you have further questions, see FAQs—Connecting Feedback to a Remote SQL Server.

Steps—Microsoft Windows Server 2008

On the same machine to be used for hosting the Feedback, complete the following steps.

How to install MadCap Feedback Server Admin and other components

Make sure that Microsoft .NET Framework 3.5.1 is installed.
Make sure that a supported version of SQL Server is installed. This can be installed on any machine accessible on your network. See Installing SQL Server.

Note: If you do not have SQL Server installed, you can download SQL Server Express for free from msdn.microsoft.com.
Make sure that Microsoft IIS is installed. If it is not, use the following steps.
1. From the Start menu open the Manage Your Server dialog.
2. Click Add roles.
3. Click Next.
4. Click the check box next to Web Server (IIS).
5. In the dialog that opens click Add Required Features.
6. In the Add Roles Wizard click Next.
7. Click Next again.
8. On the "Select Role Services" page of the wizard, expand Management Tools>IIS 6 Management Compatibility and click IIS 6 Metabase Compatibility.
9. On the Confirm Installation Selections page of the wizard, click Install.
10. After the installation is completed, click Finish.
Insert the CD (for boxed version purchases) or download the Feedback Server Admin application from the link you received (for online purchases). Install the application.
1. After setup is complete, launch the application.
  Note: If you did not perform one of the above steps, a dialog shows what is not yet installed (by displaying it in red text). If necessary, you can install ASP.NET from the dialog by clicking the button to the right of the red text.
2. Click the down arrow in the SQL Server field and select your SQL Server. You can select any SQL Server on your network. If the SQL instance that you would like to use does not appear in the list, you can type the IP address or the name of the machine.
  Note: If you are connecting to an SQL Server on another machine, you must make sure that the machine running IIS and the machine running SQL Server are on the same domain. To verify this, you can right-click My Computer, then select Properties, then select the Computer Name tab.
  Note: If your SQL instance does not appear in the SQL Server field, you may need to turn on the SQL Server Browser or manually type in the computer name/SQL Server instance name. To turn on the SQL Server Browser, do this: (1) Open the SQL Configuration manager; (2) select SQL Server Services in the left pane; (3) right-click SQL server browser and select Properties; (4) on the Service tab, select start mode to Automatic and click OK; (5) right-click the SQL Server Browser again, and select Start.
  Note: If you experience connectivity issues, you can try entering the IP address for the SQL Server directly instead of selecting it from the drop-down list. When you do this, you need to replace only the computer name portion with the IP address (i.e., the part before the backslash).
3. (Optional) You can select a location for the database other than the default location provided. To do this, next to the Database Location field, click the Browse button. Then find and select the folder where you want the database to be stored.
  Note: The Database Location field is unavailable if you are using a remote SQL Server. The default data directory of the SQL Server will be used instead.
4. Select the website where you want MadCap Feedback Server installed. If you have not set up a specific website for this purpose, use the default.
  Note: This is an administrative preference. Your server (IIS) might be serving several websites and you need one to store the Feedback data. This drop-down simply lets you pick the website that you want to use.
5. (Optional) If the SQL Server is located on a machine different from the one where you are installing MadCap Feedback Server Admin, complete the authentication fields in the bottom part of the dialog. You might need to consult with your IT department to determine the user name and password. (This does not need to be the same user logged into the machine. This should be the designated "common user" for the Feedback Server communication to the SQL machine.)
  What is meant by "common user"? When the SQL database is on the same machine as the Internet Information Services (IIS) and Feedback Server, Feedback Server will use a default anonymous login provided by Microsoft to communicate between the service and the database. The name of this default anonymous login varies between different versions of IIS. For example, in IIS 6 the login is "NT AUTHORITY\NETWORK SERVICE." When using SQL Server on a separate machine than the IIS machine, this anonymous user (which is defined on the IIS machine) would be denied access on the SQL machine. Therefore, a "common user" such as a domain user is needed for this back end communication. The "common user" can be any current domain user name or a specific user name set up for this purpose. If the SQL Server is on the same machine as the IIS machine, yet you require more control over the specific Windows user that is used to connect to the SQL Server from the Feedback Server, enable Manually set IIS authentication settings. This will allow you to specify a Windows user in the fields below.
  Note: If the SQL Server is located on the same machine as the MadCap Feedback Server Admin, completing these fields is optional.
  If you complete these fields, it is recommended that you use a password that does not expire. However, if necessary, you can later change an expired password via the Control Panel. Following are steps for doing this.
  1. Open the Control Panel in an icon view, rather than Category view.
  2. Select Administrative Tools.
  3. Open the Internet Information Services (IIS) Manager.
  4. Expand the node with the computer name.
  5. Expand the Sites folder.
  6. Expand the website folder corresponding to the one specified in the Feedback Admin.
  7. Click Service.FeedbackExplorer.
  8. To the right, double-click Authentication.
  9. Right-click Anonymous Authentication and select Edit.
  10. In the Edit Anonymous Authentication Credentials dialog, click Set.
  11. In the Set Credentials dialog, change your password.
6. (Optional) If you are using an earlier version of Feedback Server, the check box labeled Import data… at the bottom of the dialog is enabled and selected by default. This will import the data from your previous installation. You probably want to keep this check box selected.
7. Click OK.
  The installation is complete and the MadCap Feedback Server Admin opens with multiple tabs shown (Basic, Advanced, Maintenance). You can use these tabs to configure the admin and set up maintenance tasks. (The Maintenance tab is used only for SQL Server Express.) See Configuring the MadCap Feedback Server Admin.
  Note: If the SQL Server is located on a different machine, this final step will (a) install two Web services on the IIS machine and (b) install the Feedback Server Database on the SQL Server machine.
  Note: If the SQL Server and IIS are located on the same machine and you are using SQL Express, a Windows service will also be installed. The service handles the backing up of the database (configurable on the Maintenance tab of the Feedback Server Admin).

Note: The machine used to host the Feedback data can also be used to host the author’s online output. However, this is not mandatory. The author may publish the output elsewhere.

Note: If the SQL Server is located on a different machine and you have further questions, see FAQs—Connecting Feedback to a Remote SQL Server.

Steps—Microsoft Windows 7

On the same machine to be used for hosting the Feedback, complete the following steps.

How to install MadCap Feedback Server Admin and other components

Make sure that Microsoft .NET Framework 3.5.1 is installed.
Make sure that a supported version of SQL Server is installed. This can be installed on any machine accessible on your network. See Installing SQL Server.

Note: If you do not have SQL Server installed, you can download SQL Server Express for free from msdn.microsoft.com.
Make sure that Microsoft IIS is installed. If it is not, use the following steps.
1. Open the Control Panel. On many computers, you can do this by clicking Start>Control Panel.
2. Select Programs and Features.
3. Click Turn Windows features on or off.
4. Select Internet Information Services.
5. Expand Internet Information Services>Web Management Tools>IIS 6 Management Compatibility
6. Click IIS 6 Metabase and II6 configuration compatibility.
7. Click OK.
  After IIS is configured and installed the dialog closes automatically.
Insert the CD (for boxed version purchases) or download the Feedback Server Admin application from the link you received (for online purchases). Install the application.
1. After setup is complete, launch the application.
  Note: If you did not perform one of the above steps, a dialog shows what is not yet installed (by displaying it in red text). If necessary, you can install ASP.NET from the dialog by clicking the button to the right of the red text.
2. Click the down arrow in the SQL Server field and select your SQL Server. You can select any SQL Server on your network. If the SQL instance that you would like to use does not appear in the list, you can type the IP address or the name of the machine.
  Note: If you are connecting to an SQL Server on another machine, you must make sure that the machine running IIS and the machine running SQL Server are on the same domain. To verify this, you can right-click My Computer, then select Properties, then select the Computer Name tab.
  Note: If your SQL instance does not appear in the SQL Server field, you may need to turn on the SQL Server Browser or manually type in the computer name/SQL Server instance name. To turn on the SQL Server Browser, do this: (1) Open the SQL Configuration manager; (2) select SQL Server Services in the left pane; (3) right-click SQL server browser and select Properties; (4) on the Service tab, select start mode to Automatic and click OK; (5) right-click the SQL Server Browser again, and select Start.
  Note: If you experience connectivity issues, you can try entering the IP address for the SQL Server directly instead of selecting it from the drop-down list. When you do this, you need to replace only the computer name portion with the IP address (i.e., the part before the backslash).
3. (Optional) You can select a location for the database other than the default location provided. To do this, next to the Database Location field, click the Browse button. Then find and select the folder where you want the database to be stored.
  Note: The Database Location field is unavailable if you are using a remote SQL Server. The default data directory of the SQL Server will be used instead.
4. Select the website where you want MadCap Feedback Server installed. If you have not set up a specific website for this purpose, use the default.
  Note: This is an administrative preference. Your server (IIS) might be serving several websites and you need one to store the Feedback data. This drop-down simply lets you pick the website that you want to use.
5. (Optional) If the SQL Server is located on a machine different from the one where you are installing MadCap Feedback Server Admin, complete the authentication fields in the bottom part of the dialog. You might need to consult with your IT department to determine the user name and password. (This does not need to be the same user logged into the machine. This should be the designated "common user" for the Feedback Server communication to the SQL machine.)
  What is meant by "common user"? When the SQL database is on the same machine as the Internet Information Services (IIS) and Feedback Server, Feedback Server will use a default anonymous login provided by Microsoft to communicate between the service and the database. The name of this default anonymous login varies between different versions of IIS. For example, in IIS 6 the login is "NT AUTHORITY\NETWORK SERVICE." When using SQL Server on a separate machine than the IIS machine, this anonymous user (which is defined on the IIS machine) would be denied access on the SQL machine. Therefore, a "common user" such as a domain user is needed for this back end communication. The "common user" can be any current domain user name or a specific user name set up for this purpose. If the SQL Server is on the same machine as the IIS machine, yet you require more control over the specific Windows user that is used to connect to the SQL Server from the Feedback Server, enable Manually set IIS authentication settings. This will allow you to specify a Windows user in the fields below.
  Note: If the SQL Server is located on the same machine as the MadCap Feedback Server Admin, completing these fields is optional.
  If you complete these fields, it is recommended that you use a password that does not expire. However, if necessary, you can later change an expired password via the Control Panel. Following are steps for doing this.
  1. Open the Control Panel in an icon view, rather than Category view.
  2. Select Administrative Tools.
  3. Open the Internet Information Services (IIS) Manager.
  4. Expand the node with the computer name.
  5. Expand the Sites folder.
  6. Expand the website folder corresponding to the one specified in the Feedback Admin.
  7. Click Service.FeedbackExplorer.
  8. To the right, double-click Authentication.
  9. Right-click Anonymous Authentication and select Edit.
  10. In the Edit Anonymous Authentication Credentials dialog, click Set.
  11. In the Set Credentials dialog, change your password.
6. (Optional) If you are using an earlier version of Feedback Server, the check box labeled Import data… at the bottom of the dialog is enabled and selected by default. This will import the data from your previous installation. You probably want to keep this check box selected.
7. Click OK.
  The installation is complete and the MadCap Feedback Server Admin opens with multiple tabs shown (Basic, Advanced, Maintenance). You can use these tabs to configure the admin and set up maintenance tasks. (The Maintenance tab is used only for SQL Server Express.) See Configuring the MadCap Feedback Server Admin.
  Note: If the SQL Server is located on a different machine, this final step will (a) install two Web services on the IIS machine and (b) install the Feedback Server Database on the SQL Server machine.
  Note: If the SQL Server and IIS are located on the same machine and you are using SQL Express, a Windows service will also be installed. The service handles the backing up of the database (configurable on the Maintenance tab of the Feedback Server Admin).

Note: The machine used to host the Feedback data can also be used to host the author’s online output. However, this is not mandatory. The author may publish the output elsewhere.

Note: If the SQL Server is located on a different machine and you have further questions, see FAQs—Connecting Feedback to a Remote SQL Server.

Steps—Microsoft Windows XP

On the same machine to be used for hosting the Feedback, complete the following steps.

How to install MadCap Feedback Server Admin and other components

Make sure that Microsoft .NET Framework 3.5.1 is installed.
Make sure that a supported version of SQL Server is installed. This can be installed on any machine accessible on your network. See Installing SQL Server.

Note: If you do not have SQL Server installed, you can download SQL Server Express for free from msdn.microsoft.com.
Make sure that Microsoft IIS is installed. If it is not, use the following steps.
Note: When you log on to the IIS machine, the user name must have "admin rights." In addition, you must have "sysadmin permission" on the SQL Server itself (by default, administrators will usually have the correct permissions on the SQL Server). For more information see FAQs—Connecting Feedback to a Remote SQL Server.
1. Open the Control Panel. On many computers, you can do this by clicking Start>Control Panel.
2. Double-click Add or Remove Programs.
3. Click Add/Remove Windows Components.
4. In the list of components select Application Server and then click Details.
5. Click the check box next to Internet Information Services (IIS) to add a check mark.
6. In the Windows Component Wizard, "Application Server" should now be selected. Click Next.
7. After the installation is completed, click Finish.
Insert the CD (for boxed version purchases) or download the Feedback Server Admin application from the link you received (for online purchases). Install the application.
1. After setup is complete, launch the application.
  Note: If you did not perform one of the above steps, a dialog shows what is not yet installed (by displaying it in red text). If necessary, you can install ASP.NET from the dialog by clicking the button to the right of the red text.
2. Click the down arrow in the SQL Server field and select your SQL Server. You can select any SQL Server on your network. If the SQL instance that you would like to use does not appear in the list, you can type the IP address or the name of the machine.
  Note: If you are connecting to an SQL Server on another machine, you must make sure that the machine running IIS and the machine running SQL Server are on the same domain. To verify this, you can right-click My Computer, then select Properties, then select the Computer Name tab.
  Note: If your SQL instance does not appear in the SQL Server field, you may need to turn on the SQL Server Browser or manually type in the computer name/SQL Server instance name. To turn on the SQL Server Browser, do this: (1) Open the SQL Configuration manager; (2) select SQL Server Services in the left pane; (3) right-click SQL server browser and select Properties; (4) on the Service tab, select start mode to Automatic and click OK; (5) right-click the SQL Server Browser again, and select Start.
  Note: If you experience connectivity issues, you can try entering the IP address for the SQL Server directly instead of selecting it from the drop-down list. When you do this, you need to replace only the computer name portion with the IP address (i.e., the part before the backslash).
3. (Optional) You can select a location for the database other than the default location provided. To do this, next to the Database Location field, click the Browse button. Then find and select the folder where you want the database to be stored.
  Note: The Database Location field is unavailable if you are using a remote SQL Server. The default data directory of the SQL Server will be used instead.
4. Select the website where you want MadCap Feedback Server installed. If you have not set up a specific website for this purpose, use the default.
  Note: This is an administrative preference. Your server (IIS) might be serving several websites and you need one to store the Feedback data. This drop-down simply lets you pick the website that you want to use.
5. (Optional) If the SQL Server is located on a machine different from the one where you are installing MadCap Feedback Server Admin, complete the authentication fields in the bottom part of the dialog. You might need to consult with your IT department to determine the user name and password. (This does not need to be the same user logged into the machine. This should be the designated "common user" for the Feedback Server communication to the SQL machine.)
  What is meant by "common user"? When the SQL database is on the same machine as the Internet Information Services (IIS) and Feedback Server, Feedback Server will use a default anonymous login provided by Microsoft to communicate between the service and the database. The name of this default anonymous login varies between different versions of IIS. For example, in IIS 6 the login is "NT AUTHORITY\NETWORK SERVICE." When using SQL Server on a separate machine than the IIS machine, this anonymous user (which is defined on the IIS machine) would be denied access on the SQL machine. Therefore, a "common user" such as a domain user is needed for this back end communication. The "common user" can be any current domain user name or a specific user name set up for this purpose. If the SQL Server is on the same machine as the IIS machine, yet you require more control over the specific Windows user that is used to connect to the SQL Server from the Feedback Server, enable Manually set IIS authentication settings. This will allow you to specify a Windows user in the fields below.
  Note: If the SQL Server is located on the same machine as the MadCap Feedback Server Admin, completing these fields is optional.
  If you complete these fields, it is recommended that you use a password that does not expire. However, if necessary, you can later change an expired password via the Control Panel. Following are steps for doing this in Microsoft Windows XP.
  1. Open the Control Panel.
  2. Double-click Administrative Tools.
  3. Double-click Internet Information Services.
  4. In the Internet Information Services dialog, expand the Web Sites folder.
  5. Expand the website folder corresponding to the one specified in the Feedback Admin.
  6. Right-click on Service.FeedbackExplorer and select Properties.
  7. In the Properties dialog, select the Directory Security tab.
  8. Under Anonymous access and authentication control, click the Edit button.
  9. In the Authentication Methods dialog, change your password.
6. (Optional) If you are using an earlier version of Feedback Server, the check box labeled Import data… at the bottom of the dialog is enabled and selected by default. This will import the data from your previous installation. You probably want to keep this check box selected.
7. Click OK.
  The installation is complete and the MadCap Feedback Server Admin opens with multiple tabs shown (Basic, Advanced, Maintenance). You can use these tabs to configure the admin and set up maintenance tasks. (The Maintenance tab is used only for SQL Server Express.) See Configuring the MadCap Feedback Server Admin.
  Note: If the SQL Server is located on a different machine, this final step will (a) install two Web services on the IIS machine and (b) install the Feedback Server Database on the SQL Server machine.
  Note: If the SQL Server and IIS are located on the same machine and you are using SQL Express, a Windows service will also be installed. The service handles the backing up of the database (configurable on the Maintenance tab of the Feedback Server Admin).

Note: The machine used to host the Feedback data can also be used to host the author’s online output. However, this is not mandatory. The author may publish the output elsewhere.

Note: If the SQL Server is located on a different machine and you have further questions, see FAQs—Connecting Feedback to a Remote SQL Server.

Steps—Microsoft Windows Vista

On the same machine to be used for hosting the Feedback, complete the following steps.

How to install MadCap Feedback Server Admin and other components

Make sure that Microsoft .NET Framework 3.5.1 is installed.
Make sure that a supported version of SQL Server is installed. This can be installed on any machine accessible on your network. See Installing SQL Server.

Note: If you do not have SQL Server installed, you can download SQL Server Express for free from msdn.microsoft.com.
Make sure that Microsoft IIS is installed. If it is not, use the following steps.
1. Open the Control Panel. On many computers, you can do this by clicking Start>Control Panel.
2. Complete one of the following sets of steps, depending on the view you are using.
  Home View:
  1. Select Programs.
  2. Under Programs and Features click Turn Windows features on or off.
  Classic View:
  1. Double-click Programs and Features.
  2. Select Turn Windows features on or off.
3. Select Internet Information Services.
4. Expand Internet Information Services>Web Management Tools>IIS 6 Management Compatibility
5. Click IIS 6 Metabase and II6 configuration compatibility.
6. Click OK.
  After IIS is configured and installed the dialog closes automatically.
Insert the CD (for boxed version purchases) or download the Feedback Server Admin application from the link you received (for online purchases). Install the application.
1. After setup is complete, launch the application.
  Note: If you did not perform one of the above steps, a dialog shows what is not yet installed (by displaying it in red text). If necessary, you can install ASP.NET from the dialog by clicking the button to the right of the red text.
2. Click the down arrow in the SQL Server field and select your SQL Server. You can select any SQL Server on your network. If the SQL instance that you would like to use does not appear in the list, you can type the IP address or the name of the machine.
  Note: If you are connecting to an SQL Server on another machine, you must make sure that the machine running IIS and the machine running SQL Server are on the same domain. To verify this, you can right-click My Computer, then select Properties, then select the Computer Name tab.
  Note: If your SQL instance does not appear in the SQL Server field, you may need to turn on the SQL Server Browser or manually type in the computer name/SQL Server instance name. To turn on the SQL Server Browser, do this: (1) Open the SQL Configuration manager; (2) select SQL Server Services in the left pane; (3) right-click SQL server browser and select Properties; (4) on the Service tab, select start mode to Automatic and click OK; (5) right-click the SQL Server Browser again, and select Start.
  Note: If you experience connectivity issues, you can try entering the IP address for the SQL Server directly instead of selecting it from the drop-down list. When you do this, you need to replace only the computer name portion with the IP address (i.e., the part before the backslash).
3. (Optional) You can select a location for the database other than the default location provided. To do this, next to the Database Location field, click the Browse button. Then find and select the folder where you want the database to be stored.
  Note: The Database Location field is unavailable if you are using a remote SQL Server. The default data directory of the SQL Server will be used instead.
4. Select the website where you want MadCap Feedback Server installed. If you have not set up a specific website for this purpose, use the default.
  Note: This is an administrative preference. Your server (IIS) might be serving several websites and you need one to store the Feedback data. This drop-down simply lets you pick the website that you want to use.
5. (Optional) If the SQL Server is located on a machine different from the one where you are installing MadCap Feedback Server Admin, complete the authentication fields in the bottom part of the dialog. You might need to consult with your IT department to determine the user name and password. (This does not need to be the same user logged into the machine. This should be the designated "common user" for the Feedback Server communication to the SQL machine.)
  What is meant by "common user"? When the SQL database is on the same machine as the Internet Information Services (IIS) and Feedback Server, Feedback Server will use a default anonymous login provided by Microsoft to communicate between the service and the database. The name of this default anonymous login varies between different versions of IIS. For example, in IIS 6 the login is "NT AUTHORITY\NETWORK SERVICE." When using SQL Server on a separate machine than the IIS machine, this anonymous user (which is defined on the IIS machine) would be denied access on the SQL machine. Therefore, a "common user" such as a domain user is needed for this back end communication. The "common user" can be any current domain user name or a specific user name set up for this purpose. If the SQL Server is on the same machine as the IIS machine, yet you require more control over the specific Windows user that is used to connect to the SQL Server from the Feedback Server, enable Manually set IIS authentication settings. This will allow you to specify a Windows user in the fields below.
  Note: If the SQL Server is located on the same machine as the MadCap Feedback Server Admin, completing these fields is optional.
  If you complete these fields, it is recommended that you use a password that does not expire. However, if necessary, you can later change an expired password via the Control Panel. Following are steps for doing this.
  1. Open the Control Panel in Classic View.
  2. Select Administrative Tools.
  3. Open the Internet Information Services (IIS) Manager.
  4. Expand the node with the computer name.
  5. Expand the Sites folder.
  6. Expand the website folder corresponding to the one specified in the Feedback Admin.
  7. Click Service.FeedbackExplorer.
  8. To the right, double-click Authentication.
  9. Right-click Anonymous Authentication and select Edit.
  10. In the Edit Anonymous Authentication Credentials dialog, click Set.
  11. In the Set Credentials dialog, change your password.
6. (Optional) If you are using an earlier version of Feedback Server, the check box labeled Import data… at the bottom of the dialog is enabled and selected by default. This will import the data from your previous installation. You probably want to keep this check box selected.
7. Click OK.
  The installation is complete and the MadCap Feedback Server Admin opens with multiple tabs shown (Basic, Advanced, Maintenance). You can use these tabs to configure the admin and set up maintenance tasks. (The Maintenance tab is used only for SQL Server Express.) See Configuring the MadCap Feedback Server Admin.
  Note: If the SQL Server is located on a different machine, this final step will (a) install two Web services on the IIS machine and (b) install the Feedback Server Database on the SQL Server machine.
  Note: If the SQL Server and IIS are located on the same machine and you are using SQL Express, a Windows service will also be installed. The service handles the backing up of the database (configurable on the Maintenance tab of the Feedback Server Admin).

Note: The machine used to host the Feedback data can also be used to host the author’s online output. However, this is not mandatory. The author may publish the output elsewhere.

Note: If the SQL Server is located on a different machine and you have further questions, see FAQs—Connecting Feedback to a Remote SQL Server.

WHAT'S NEXT?

After you install MadCap Feedback Server Admin and the other necessary services, you can open the admin at any time to configure and maintain the various settings. This includes the ability to test your settings, set up an SMTP server for various email notifications, specify redirection Web pages for end users who register, and schedule automatic backups of the database and transaction log. See Configuring the MadCap Feedback Server Admin.