Following are issues that may occur when importing content into Flare.
- General—Topics imported into Flare do not scroll when generated
- FrameMaker—Windows 7 causes Adobe FrameMaker import to fail
- Styles—Imported styles do not appear in Stylesheet Editor
- Visio—Missing arrowheads on lines in SVG images imported from MS Visio
- Word—Import error when importing Microsoft Word documents into Flare
- Word—When importing from Microsoft Word, artwork and image effects do not come across
Topics imported into Flare do not scroll when generated
Topics imported into Flare do not have a scroll bar when generated with the rest of the project. Consequently, all content after the first screen is not viewable.
This is the result of a change in the stylesheet's html and/or body styles during the importing process.
Perform the following steps.
From the Content Explorer, open the stylesheet that you want to modify.warning about mediums
Warning: When editing styles, make sure the proper medium is selected in the Stylesheet Editor before you begin (you can do this from the Medium drop-down list). Flare remembers the last medium that you used when working in the stylesheet, so it may or may not be the one that you want to use the next time around. If you want all mediums to use the same setting, select the "default" medium and the properties will "trickle down" to the other mediums. If you are not using different mediums, you do not need to worry about selecting one when you edit styles.
See About Mediums and Media Queries.
- In the local toolbar, make sure the first button displays . If the button displays instead, then click it.
- In the upper-left corner of the editor, click in the Show Styles field and select .
- Select the html style.
- From the Show drop-down list on the upper-right side of the editor, select .
- (Optional) You can use the toggle button in the local toolbar to show properties below in a group view or an alphabetical view .
If you are using the group view, expand the Positioning group.
The property name is shown on the left. The right side is used for selecting and entering values.
To the right of overflow, select default from the column.
- Repeat steps 5 through 7 for the body style.
- Regenerate the project.
Windows 7 causes Adobe FrameMaker import to fail
The following error appears when trying to import Adobe FrameMakerfiles into Flare:
"Failed to run command 'Add FrameMaker Import File …'"
Exception: Failed to update FrameMaker init file (C:\Program Files(x86)\Adobe FrameMaker 7.2\maker.ini)
Failure to import Adobe FrameMaker files into Flare might be a result of Windows 7 and its use of User Account Control (UAC). If this is the case, performing the following steps allows Flare to write to the file.
- Locate the maker.ini file (its location is listed on the message). For example, from the error shown above, you would use the Windows Explorer to navigate to C:\Program Files(x86)\Adobe FrameMaker 7.2\.
Right-click on the file called "maker.ini" and from the context menu, select Properties.
- Select the Security tab.
The Permissions for maker.ini dialog opens.
- Select your Windows log-in username.
Make sure that the Full Control box is checked.
- Click Apply.
- Click OK to exit the Properties dialog. You should now be able to import successfully.
Imported styles do not appear in Stylesheet Editor
If you select a medium in the Import Styles dialog, the preview window displays all the styles in the stylesheet you have selected even if the style does not exist in the medium you have selected. If you select a style in this case, the style will not be imported because it does not exist for that medium. This is an issue in Flare that will be addressed in a future version.
Do one of the following.
- In the Import Styles dialog's Medium field, select the default medium.
- Select the styles you want to import.
- Click OK. Selecting this medium imports the medium associated with the style you have selected and prevent you from selecting a medium for which the style is not written.
- Select the style you want to import (e.g., the p class for all paragraph styles) and import all styles in that class.
- Click OK. This will import all the styles and all the mediums in that class, so there will be no conflict over styles that do not exist in a specific medium.
There are missing arrowheads on lines in SVG images imported from MS Visio
The reason for this problem is that Microsoft Visio fails to write the style correctly, causing the arrowheads on lines to disappear.
To solve this problem, perform the following steps.
- Open the SVG file in Notepad.
- Select Edit > Replace.
In the Find field, enter the following.
In the Replace field, enter the following.
- Open the file in a web browser to verify the arrowheads are now part of the image.
- Import the image into Flare.
Import error when importing microsoft word documents into Flare
When importing Microsoft Word projects into a Flare project, Flare displays the following error message:
Error converting the following document:
The document can not be imported to Flare unless Microsoft Word can save the file in XML format.
Cause and Solution
This error can have the following causes.
This error appears because the Microsoft Word document being imported has its attribute set to "Read-only". Flare cannot save a Microsoft Word document in XML format when its attribute is set to "Read-only", and therefore cannot import it into a project.
Set the attribute of the Microsoft Word document being imported to "Read-only". Perform the following steps.
- In the Windows Explorer, navigate to the location of the Microsoft Word file that you want to import into Flare.
- Right-click the file and from the context menu, select Properties.
- In the Attributes section, click the Read-only check box so that it is unchecked.
- Click Apply.
- Click OK.
- Import the Microsoft Word document into Flare. The error will not appear.
The macros set in the Microsoft Word document are causing problems with the import process.
Disable the macros in the Microsoft Word document.
The document needs to be converted to XML format.
Save the document as an XML document, then save it again as a Microsoft Word document.
- In Microsoft Word, select File > Save As.
- In the Save as type field, select Word XML Document.
- Click Save.
- Repeat steps 1 through 3, but in the Save as type field, select Word Document.
- Open Flare and import the Microsoft Word document. The error should not appear.
For more information see Importing Word Files.
When importing from Microsoft Word, artwork and image effects do not come across
If you apply certain special effects or artwork (e.g., arrows) to images in Word and then import them into Flare, those effects will not be retained. For example, a rotated image will return to its straight, original state. However, there are some workarounds (listed below) that may allow you to keep the effects or artwork. As for text floating around images, this effect is not supported in Flare. When you import from Word, the text is added below the image.
Try the following.
Apply another effect such as a shadow or 3-D to the image in Word (e.g., add a shadow to a rotated image that you want to keep). This forces Word to save the image as an entirely new image with the effects.
- Save the Word document as a web page (HTML file).
- Manually copy that HTM file into the Flare folder.
- Open it within Flare.