Troubleshooting Importing Issues

Following are issues that may occur when importing content into Flare.

Topics imported into Flare do not scroll when generated

Topics imported into Flare do not have a scroll bar when generated with the rest of the project. Consequently, all content after the first screen is not viewable.


This is the result of a change in the stylesheet's html and/or body styles during the importing process.


Perform the following steps.

  1. From the Content Explorer, open the stylesheet that you want to modify.

  2. In the local toolbar, make sure the first button displays . If the button displays instead, then click it.
  3. In the upper-left corner of the editor, click in the Show Styles field and select .
  4. Select the html style.
  5. From the Show drop-down list on the upper-right side of the editor, select .
  6. (Optional) You can use the toggle button in the local toolbar to show properties below in a group view or an alphabetical view .
  7. If you are using the group view, expand the Positioning group.

  8. To the right of overflow, click and select default.

  9. Repeat steps 5 through 7 for the body style.
  10. Regenerate the project.

Windows 7 causes Adobe FrameMaker import to fail

The following error appears when trying to import Adobe FrameMakerfiles into Flare:

"Failed to run command 'Add FrameMaker Import File …'"

Exception: Failed to update FrameMaker init file (C:\Program Files(x86)\Adobe FrameMaker 7.2\maker.ini)


Failure to import Adobe FrameMaker files into Flare might be a result of Windows 7 and its use of User Account Control (UAC). If this is the case, performing the following steps allows Flare to write to the file.


  1. Locate the maker.ini file (its location is listed on the message). For example, from the error shown above, you would use the Windows Explorer to navigate to C:\Program Files(x86)\Adobe FrameMaker 7.2\.
  2. Right-click on the file called "maker.ini" and from the context menu, select Properties.

  3. Select the Security tab.
  4. Select Edit.

    The Permissions for maker.ini dialog opens.

  5. Select your Windows log-in user name.
  6. Make sure that the Full Control box is checked.

  7. Click Apply.
  8. Click OK to exit the Properties dialog. You should now be able to import successfully.

Imported styles do not appear in Stylesheet Editor


If you select a medium in the Import Styles dialog, the preview window displays all the styles in the stylesheet you have selected even if the style does not exist in the medium you have selected. If you select a style in this case, the style will not be imported because it does not exist for that medium. This is an issue in Flare that will be addressed in a future version.


Do one of the following.

For more information, see About Mediums and Media Queries and Importing Styles.

There are missing arrowheads on lines in SVG images imported from MS Visio


The reason for this problem is that Microsoft Visio fails to write the style correctly, causing the arrowheads on lines to disappear.


To solve this problem, perform the following steps.

  1. Open the SVG file in Notepad.
  2. Select Edit > Replace.
  3. In the Find field, enter the following.


  4. In the Replace field, enter the following.

    orient="auto" style="overflow:visible;"

  5. Open the file in a web browser to verify the arrowheads are now part of the image.
  6. Import the image into Flare.

Import error when importing microsoft word documents into Flare

When importing Microsoft Word projects into a Flare project, Flare displays the following error message:

Error converting the following document:

[document name]

The document can not be imported to Flare unless Microsoft Word can save the file in XML format.

Cause and Solution

This error can have the following causes.

For more information see Importing Word Files.

When importing from Microsoft Word, artwork and image effects do not come across


If you apply certain special effects or artwork (e.g., arrows) to images in Word and then import them into Flare, those effects will not be retained. For example, a rotated image will return to its straight, original state. However, there are some workarounds (listed below) that may allow you to keep the effects or artwork. As for text floating around images, this effect is not supported in Flare. When you import from Word, the text is added below the image.


Try the following.