Troubleshooting PDF Output Issues

Following are issues that may occur when working with Flare and Adobe PDF output.

Autonumbers on headings are not incrementing correctly in PDF output

When an autonumber figure is inserted in between a series of autonumber headings in PDF output, the heading following the figure that has been inserted is reset to the previous autonumber value.


The autonumber format that is applied to the headings needs a series label to keep the continuity of the numbering across added figures. Series labels take the form of a capital letter followed by a colon placed in front of the autonumber command (for example A:{n+1}).


Perform the following steps.

  1. From the Content Explorer, open the stylesheet that you want to modify.
  2. In the local toolbar, make sure the first button displays . If the button displays instead, then click it.

  3. In the upper-left corner of the editor, select .
  4. Open the heading style on which you have set the mc-auto-number-format property.
  5. From the Show drop-down list on the upper-right side of the editor, select .

  6. (Optional) You can use the toggle button in the local toolbar to show properties below in a group view or an alphabetical view .
  7. If you are using the group view, expand the AutoNumber group.

  8. Click in the column to the right of mc-auto-number format to open the Auto-Number Format dialog.

  9. In the Auto-Number format dialog's Enter format field, type any capital letter, followed by a colon (for example A: or H:) in front of the existing autonumber format command.

  10. Click OK.
  11. Click to save your work.
  12. Regenerate the PDF output. The numbers will increment correctly.

For more information, see About Autonumbers.

The font magnification feature in Windows 7 causes unexpected output in PDF targets

The font magnification feature in Windows 7 causes unexpected output in PDF targets, such as odd kerning, spacing and font sizes.


This is a compatibility issue between Adobe PDF output and Microsoft Windows 7.


Reset the magnification feature to Smaller (100%) in Windows 7.

  1. Open the Start menu.
  2. Click Control Panel. The Control Panel opens.
  3. In the Control Panel, click Appearance and Personalization.
  4. Click Display.
  5. Click the Smaller - 100% (default) button.
  6. Click Apply.
  7. You will be prompted to log off to complete the change.
  8. When you have logged back on, open Flare and regenerate the Adobe PDF output. It should appear correctly.

Empty pages

When I generate PDF output, sometimes an empty page is added before my next heading. Why does that happen and how can I fix it?

Cause and Solution

There could be a couple of reasons for this. Below are two of the most common.