Contacting Registered Users

Contacting Registered Users

Important Pulse is deprecated in Flare, which means that it is slated to be removed in a future version.

AVAILABLE TO: Administrators and Employees

Using the Pulse dashboard, members of the Administrators and Employees group can contact other registered users using the chat and messaging features.

How to Use Pulse Chat

Pulse offers members of the Administrators and Employees group a chat feature where you can initiate a conversation with any registered user. You can also send chat messages using the same method available to members of the Customers group. See Sending Chat Messages.

  1. Log in to the Pulse dashboard using an account that is a member of the Administrators or Employees group.
  2. Select People > Find People.
  3. In the Find People page, click the desired user name.
  4. In the user's page, click . This opens a chat window in the lower-right corner of your browser.

  5. Enter a message text in the space provided. Then press ENTER to send the conversation.

    Note If the user is not online, your conversation will appear in their Pulse inbox on their Messages page. See Using the Pulse Menu.

  6. Click the paperclip icon to add an attachment.

How to Send a Message

Registered users can create and send messages to other registered users. To learn about more of the messaging features, see Using the Pulse Menu.

  1. Log in to the Pulse dashboard.

  2. In the dashboard, choose one of these options:

    • From the menu bar, select Pulse > Messages.
    • In the top-right corner of the page, click the button.
  3. In the Messages page, click New Message.

  4. In the New Message dialog, do the following:

    • To Start typing the name of a registered user and then select the appropriate match from the list.
    • Message Type the body of your message in the space provided.
    • Add Attachment Click to add a file attachment.
  5. Click Send.

How to Reply to a Message

  1. Log in to the Pulse dashboard.

  2. In the dashboard, choose one of these options:

    • From the menu bar, select Pulse > Messages.
    • In the top-right corner of the page, click the button.

  3. In the Messages page, click one of your messages. This opens the message or conversation.

  4. In the space provided, type your reply.
  5. If you want to add an attachment, click Add Attachment. Then select the file to attach.
  6. Click Reply.

How to Contact Users by Email

If your computer is set up with a local email client, such as Microsoft Outlook, you can launch it from Pulse. This lets you send an email from your regular email account using the "mailto" command (e.g., mailto:name@example.com).

  1. Log in to the Pulse dashboard using an account that is a member of the Administrators or Employees group.
  2. Select People > Find People.
  3. In the Find People page, click the desired user.

  4. Click the email link.

    If your computer is properly configured, this opens your email client. If you do not know how to configure an email client on your computer, please see your IT or Email Administrator.