Modifying Customized Themes in Zendesk

If a theme has been customized in Zendesk, those customizations are not retained if you use the Zendesk theme auto-generated by Flare during publishing. If you would like to keep your previous customizations, you need to edit the theme code in Zendesk.

How to Modify Customized Themes in Zendesk

1. After your target has been published, go to Windows Explorer and navigate to the folder where your Zendesk output resides. (Or, from Flare’s Project ribbon, you can click Open Output Folder.)
2. From your Zendesk Help Center, select Guide admin, and click the icon to customize the design. The Themes page is displayed.
3. From your Flare project's output folder, drag and drop the .zip file into the Zendesk Theme library.
4. Select Customize.

5. Click Edit Code.

6. In Windows Explorer, extract the .zip file for the theme.
7. In Zendesk, in the templates subfolder of your theme, select to open the document_head.hbs file. The file displays in Zendesk's text editor.

8. If you added, deleted, or renamed any of the links listed in this file, update the respective links.

   • If you added any new CSS files, add a new <link> tag for each new file.
   • If you added any new JavaScript files, add a new <script> tag for each new file.
9. In the top-right corner of the Code Editor, select Save (or Publish if the Theme is live) to keep the changes made to the document_head.hbs file.