Logging In and Out of Flare Online in Flare Desktop

If you have an account in Flare Online, you are able to log in and out of your account from Flare Desktop. When you are logged in, you are able to access project properties, upload (bind) and import projects (via Git), and push project changes to the cloud.

Note If the Flare Online license is configured for single sign-on (SSO), you can log in through your company's identity provider. Otherwise, you would use the same password that you set in Flare Online. For details on setting up SSO, see the documentation for Flare Online.

Logging In to Flare Online

  1. Open the project in MadCap Flare Desktop.

  2. Do one of the following, depending on the part of the user interface you are using:

    • In the upper-right of Flare Desktop, click Log In.

    • Select View > Flare Online. The Flare Online window pane opens. Click Log In.

  3. What happens next depends on various factors.

    If the main Flare Online portal displays, select the Server Location (United States or Europe), depending on the region you chose when subscribing to Flare Online. Enter your Email Address and Flare Online Password, then click Log in.

    Image showing United States region selected in the Log In window.

    Image showing European region selected in the Log In window.

    If you are attempting to log in to a specific license, and it is set up to use SSO, you will need to enter the credentials for your company's identity provider, and maybe even use two-factor authentication (e.g., approve the login on your smart phone).

    If you are attempting to log in to a specific license, and it is not configured with SSO, enter the same password that you set up in Flare Online previously.

    Note For more details on the login experience with SSO, see the documentation for Flare Online.

Logging Out of Flare Online

  1. Open the project in MadCap Flare Desktop.

  2. Do one of the following, depending on the part of the user interface you are using:

    • In the upper-right of Flare Desktop, click your avatar and select Log Out.

    • Select View > Flare Online. The Flare Online window pane opens. Click .

The SSO Login Experience

The single sign-on (SSO) login experience depends on different factors, such as whether it's the user's first time logging in, if there are multiple licenses, how the identity provider (IdP) is set up, etc.

First Time SSO Login

Clicking either the option in the upper-right of Flare Desktop or the option in the Flare Online window pane opens this browser-based window if it is your first time logging in.

Select the Server Location (United States or Europe), depending on the region you chose when subscribing to Flare Online. Enter your Email Address and Flare Online Password, then click Log in.

Note If you do not already have a Flare Online password, you can click Forgot password to set one up.

Some Flare Online users might be part of multiple Flare Online licenses. Not only that, but some of those licenses might be enabled for SSO and some might not. Those users can click Log in to a specific license instead and enter the appropriate license vanity. Otherwise, clicking Log in displays the license hub, which shows all of your Flare Online licenses (if you have more than one). You can then select the Flare Online license you want to log in to.

If the license is enabled for SSO, you will see a window directing you to log in with a third party, although you can customize the text on the button to display something different (e.g., Microsoft Login, Okta SSO, AuthO Access).

After you click the button to log in, additional windows open so you can enter credentials of some kind. The type of credentials depends on how your IT department sets up the IdP (e.g., password, verification code sent to email, two-factor authentication via smart phone).

Example — Password

In this example, Microsoft Azure is the IdP, and it has been set up to first ask for your email, with the possibility to select other sign-in options (e.g., security key).

After this, Microsoft asks for your IdP password (i.e., the password you use to log in to Windows when you start your computer).

Then, it might ask if you want to stay signed in.

After this window, you are logged in to Flare Online.

Example — Verification Code

This example is the same as the previous one, except that the IdP is set up to ask for a verification code instead of a password.

In this case, you receive an email, where the code is found.

After pasting the code into the field and clicking Sign in, you are logged in to Flare Online.

The Flare Desktop Interface After Logging In

After you log in to Flare Online from Flare Desktop, the login option in the upper-right changes to display your avatar (or initials if an avatar is not yet set in Flare Online).

You can click the avatar to open a drop-down menu. From here you can open the Flare Online window pane, launch the Flare Online portal in a browser, or log out.

After the First Login

For a license that is enabled with SSO, you need to enter credentials only the first time you log in if you are using a browser. If you log out and then try to log back in, you will see the SSO login window once more.

When you click the button to log in again, you do not need to enter the IdP credentials a second time. Instead, you are simply logged in with them. This is different than a license that is not enabled for SSO, where you must enter your unique Flare Online password each time you log in.

However, if you log out through the Flare Desktop interface (as opposed to a browser) and then log back in, it's possible you will need to enter the credentials once again.