Importing

You might run into the following issues when importing content into Flare Desktop.

Imported Topics Do Not Scroll

Problem

Topics imported into Flare Desktop do not have a scroll bar when generated with the rest of the project. Consequently, all content after the first screen is not viewable.

Cause

This is the result of a change in the stylesheet's html and/or body styles during the importing process.

Solution

Perform the following steps.

1. From the Content Explorer, open the stylesheet that you want to modify.

   Warning When editing styles, make sure the proper medium is selected in the Stylesheet Editor before you begin (you can do this from the Medium drop-down list). Flare Desktop remembers the last medium that you used when working in the stylesheet, so it may or may not be the one that you want to use the next time around. If you want all mediums to use the same setting, select the "default" medium and the properties will "trickle down" to the other mediums. If you are not using different mediums, you do not need to worry about selecting one when you edit styles. See Mediums and Media Queries.

2. In the local toolbar, make sure the first button displays . If the button displays instead, then click it.
3. In the upper-left corner of the editor, click in the Show Styles field and select .
4. Select the html style.
5. From the Show drop-down list on the upper-right side of the editor, select .
6. (Optional) You can use the toggle button in the local toolbar to show properties below in a group view or an alphabetical view .

7. If you are using the group view, expand the Positioning group.

8. To the right of overflow, click and select default.

9. Repeat steps 5 through 7 for the body style.
10. Regenerate the project.

Imported Styles Do Not Display

Problem

Imported styles do not display in the Stylesheet Editor.

Cause

If you select a medium in the Import Styles dialog, the preview window displays all the styles in the stylesheet you have selected even if the style does not exist in the medium you have selected. If you select a style in this case, the style will not be imported because it does not exist for that medium. This is an issue in Flare Desktop that will be addressed in a future version.

Solution

Do one of the following.

Missing Arrowheads for SVG Images

Problem

There are missing arrowheads on lines in SVG images imported from Microsoft Visio.

Cause

The reason for this problem is that Microsoft Visio fails to write the style correctly, causing the arrowheads on lines to disappear.

Solution

1. Open the SVG file in Notepad.
2. Select Edit > Replace.

3. In the Find field, enter the following.

   orient="auto"

4. In the Replace field, enter the following.

   orient="auto" style="overflow:visible;"

5. Open the file in a web browser to verify the arrowheads are now part of the image.
6. Import the image into Flare Desktop.

Word Import Error

Problem

When importing Microsoft Word documents into a Flare project, Flare Desktop displays the following error message: Error converting the following document: [document name]. The document can not be imported to Flare Desktop unless Microsoft Word can save the file in XML format.

Cause 1

This error displays because the Microsoft Word document being imported has its attribute set to "Read-only." Flare Desktop cannot save a Microsoft Word document in XML format when its attribute is set to "Read-only," and so cannot import it into a project.

Solution 1

Set the attribute of the Microsoft Word document being imported to "Read-only." Perform the following steps.

1. In the Windows Explorer, navigate to the location of the Microsoft Word file that you want to import into Flare Desktop.
2. Right-click the file and from the context menu, select Properties.
3. In the Attributes section, click the Read-only check box so that it is unchecked.
4. Click Apply.
5. Click OK.
6. Import the Microsoft Word document into Flare Desktop. The error does not display.

Cause 2

The macros set in the Microsoft Word document are causing problems with the import process.

Solution 2

Disable the macros in the Microsoft Word document.

Cause 3

The document needs to be converted to XML format.

Solution 3

Save the document as an XML document, then save it again as a Microsoft Word document.

1. In Microsoft Word, select File > Save As.
2. In the Save as type field, select Word XML Document.
3. Click Save.
4. Repeat steps 1 through 3, but in the Save as type field, select Word Document.
5. Open Flare Desktop and import the Microsoft Word document. The error should not display.

For more information see Importing Word Files.

Word Image Effects Missing

Problem

When importing from Microsoft Word, artwork and image effects do not come across.

Cause

If you apply certain special effects or artwork (e.g., arrows) to images in Word and then import them into Flare Desktop, those effects are not retained. For example, a rotated image will return to its straight, original state. But there are some workarounds (listed below) that might allow you to keep the effects or artwork. As for text floating around images, this effect is not supported in Flare Desktop. When you import from Word, the text is added below the image.

Solution 1

Apply another effect, such as a shadow or 3-D, to the image in Word (e.g., add a shadow to a rotated image that you want to keep). This forces Word to save the image as an entirely new image with the effects.

Solution 2

1. Save the Word document as a web page (HTML file).
2. Manually copy that HTM file into the Flare Desktop folder.
3. Open it within Flare Desktop.