Retrieving ServiceNow® Credentials

Before you can integrate Flare Desktop with ServiceNow® and publish output, a new entry must be created in the ServiceNow® application registry. This lets you retrieve the credentials (client ID and secret) that you will use in Flare Desktop.

The following must be done by a ServiceNow®system administrator.

How to Retrieve ServiceNow® Credentials

1. Log in to ServiceNow® Service Management.
2. Open System OAuth > Application Registry.
3. From the upper-right corner of the Application Registries page, click New to create a new registration entry.
4. From the OAuth Application page, select Create an OAuth API endpoint for external clients.
5. Enter a new record. Provide the following:
   1. Name A name for the entry (e.g., MadCap).
   2. Client Secret Input the client secret (if left blank it automatically generates a string).
   3. Scope Restriction From the drop-down, select Broadly scoped.
6. Click Submit.
7. Open that new entry, and notice the client ID and secret. When creating a destination file in Flare Desktop, you will need to paste each of these when entering credentials. You might need to toggle the password visibility to copy it.

What’s Next?

Installing MadCap Connect for ServiceNow®