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About Feedback

There is a way to get live user feedback on your documentation by means of MadCap Feedback, which is a live reporting service that can be purchased in addition to Flare. MadCap Feedback provides cutting-edge Web 2.0 community capabilities and helps you to answer the following types of questions: What are users looking for? What are users finding? What are users unable to find? You can then adjust your project accordingly for a better user experience. Best of all, most of the features in MadCap Feedback are available not only for Web-based Help (i.e., WebHelp and WebHelp Plus), but also for desktop Help (i.e., HTML Help and DotNet Help).

Submit topic ratings With MadCap Feedback, users can give a rating to a topic, selecting from one to five stars. You can then view these ratings (which are displayed as a numerical score from 0 to 100) and make adjustments to the topics as necessary. See Submitting Topic Ratings.
Submit comments A reader can enter a comment that may be viewed (and replied to) by all other users viewing the Help. See Submitting Comments.
Reply to comments After you receive comments from users, you can reply to them. You can either obtain the individual's email address and send a private response, or you can reply to the user from the online output so that everyone in the community sees your response. See Replying to Comments.