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Messaging Tasks

Messaging Tasks

AVAILABLE TO: Administrators, Employees, and Customers

The Messages app gives you the ability to read, send, and hide conversations with other Pulse users. You must access the Messages app from the Pulse dashboard. Messages are not accessible from the Flare output.

Closedhow to send a new message
  1. Log in to the Pulse dashboard.

  2. In the dashboard, choose one of these options:

    • From the menu bar, select Pulse > Messages.
    • In the top-right corner of the page, click the button.
  3. In the Messages page, click New Message.

  4. In the New Message dialog, do the following:

    • To Start typing the name of a registered user and then select the appropriate match from the list.
    • Message Type the body of your message in the space provided.
    • Add Attachment Click to add a file attachment.
  5. Click Send.
Closedhow to view your messages
  1. Log in to the Pulse dashboard.

  2. In the dashboard, choose one of these options:

    • From the menu bar, select Pulse > Messages.
    • In the top-right corner of the page, click the button.
  3. In the Messages page, your most recent messages and conversations appear in the list.
  4. Click a message to open the conversation thread.
Closedhow to load earlier messages
  1. Log in to the Pulse dashboard.

  2. In the dashboard, choose one of these options:

    • From the menu bar, select Pulse > Messages.
    • In the top-right corner of the page, click the button.
  3. In the Messages page, your most recent messages and conversations appear in the list.
  4. Click a message to open the conversation thread.
  5. Click the Load earlier messages link.
Closedhow to reply to a message
  1. Log in to the Pulse dashboard.

  2. In the dashboard, choose one of these options:

    • From the menu bar, select Pulse > Messages.
    • In the top-right corner of the page, click the button.

  3. In the Messages page, click one of your messages. This opens the message or conversation.

  4. In the space provided, type your reply.
  5. If you want to add an attachment, click Add Attachment. Then select the file to attach.
  6. Click Reply.
Closedhow to download a message attachment
  1. Log in to the Pulse dashboard.

  2. In the Pulse dashboard choose one of these options:

    • From the menu bar, select Pulse > Messages.
    • In the top-right corner of the page, click the button.
  3. In the Messages page, your most recent messages and conversations appear in the list.
  4. Click a message to open the conversation thread.
  5. Click the desired attachment to download it to your computer.
Closednote

Note: If you do not know how to access the Pulse dashboard, see the Pulse Server Administrator for the Site URL. See Pulse Server Configuration.