Subscribing to Communities and Topics
Subscribing to Communities and Topics
AVAILABLE TO: The ability to subscribe to communities is available to Administrators and Employees only. The ability to subscribe to single topics is available to Administrators, Employees, and Customers.
If you want to be notified when Pulse users post updates, questions, and articles, you must subscribe to the community or a topic.
Subscribing to a community globally is recommended because you are then receive email notifications when activity occurs on any topics within that community.
Alternatively, if you subscribe only to a single topic, you will be notified only when activity occurs on that specific topic. Depending on your access permissions, you can also subscribe to feeds that are associated with groups, tags, and users.
how to subscribe to a community
- Log in to the Pulse dashboard with an Administrator or Employee account.
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Select Systems > Find Systems.
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On the Find Systems page, locate and click your community.
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On the page that opens, click the envelope icon in the upper-right corner.
The pressed look of the icon indicates that you have subscribed to the community.
how to subscribe to a single topic
- Log in to Pulse from the Flare output or using the Pulse dashboard. See Logging In to Pulse.
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Navigate to the desired Flare topic feed, user feed, group feed, or tag feed. Then click
.You have these options:how to subscribe to a single topic from the flare output
The table below describes your subscription options in the Flare output.
Feed Type
Instructions
Examples
System Feed
Navigate to a Flare topic.
User Feed
Click a user name to reveal the user's feed.
Group Feed
Click a group name to reveal the group's page.
Tag Feed
Click a tag to reveal the tag's page.
how to subscribe to a single topic from the pulse dashboard
The table below describes your subscription options in the Pulse dashboard.
Feed Type
Instructions
Examples
System Feed
Navigate to a Flare topic.
User Feed
Click a user name to reveal the user's feed.
Group Feed
Click a group name to reveal the group's page.
Tag Feed
Click a tag to reveal the tag's page.
notes
Note: If you opt to moderate all of your posts
Keep in mind that, with the global subscription route, email notifications are tied to each community, whereas the moderation route sends email notifications to all moderators, regardless of the community where the post was made. For example, let's say you've got two documentation groups (Group A and Group B) producing different Flare outputs. Suppose someone in Group A creates a Pulse community associated with his Flare output and publishes it. In addition, that person chooses the option to moderate posts for that community. Whenever an end user posts a comment to that Flare output, all moderators in both Group A and Group B will receive a notification about that post. That might be fine for the moderators in Group A, but the moderators in Group B may not want to see those emails, because they have nothing to do with any of their outputs. There are two options to avoid this kind of situation. First, you can install Pulse on two different servers—one for Group A and the other for Group B. Second, you can make sure all communities are using the global subscription method instead of moderation; so you'd be giving up moderation, but you'd be able to work off the same server and you'd only receive email notifications for the communities to which you've subscribed.
Note: If your user account does not have an appropriate level of access permissions, the system will show the message "You do not have permission to view the content you have requested."
Note: Once subscribed to a feed, the Pulse system will issue a notification where there is any activity. You can change your notification settings to suit your preference.See Editing Your Profile.