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Resetting Topic Ratings

When you view topics visited by users, some of the columns in the window pane display ratings information for each topic (i.e., average rating, number of ratings). You can reset the ratings information so that the counter starts over at 0. You might use this feature, for example, if you have been testing your topic ratings in Feedback Explorer and want to reset the counter to 0 before you publish your output.

How to reset topic ratings

Open the Feedback file.
Open the Topics window pane (select View>Topics).
Select the rows for which you want to reset the topic ratings. You can hold down your SHIFT or CTRL key and click to select a range or rows or individual rows, respectively.
In the local toolbar, click the Reset Topic Ratings button. Then click Yes.

Note: You may need to refresh the window pane to make sure you see the latest results. To do this, simply press F5 on your keyboard or click in the local toolbar.

Note: You can also reset topic views, context-sensitive Help calls, and search phrase counts. See Resetting Topic Views, Resetting Context-Sensitive Help Calls, and Resetting Search Phrase Counts.