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Viewing Topic Ratings

With MadCap Feedback, users can give a rating to a topic, selecting from one to five stars. You can then view these ratings (which are displayed as a numerical score from 0 to 100) and make adjustments to the topics as necessary.

How to view ratings for a topic

1. Open the Feedback file.

2. Select View>Topics.

3. Double-click the topic whose ratings you want to view.

   The Topic View window pane opens.

4. Select the Rating tab.

   A chart is displayed in the window pane, with the data shown below in a grid.

   You can see the number and percentage for each rating score (5 stars=100, 4 stars=80, 3 stars=60, 2 stars=40, 1 star=20). For example the Topic View window pane might indicate that 40% is the overall average score of the topic, with users giving the topic 5 stars twice, 4 stars once, and 3 stars twice.

   

5. (Optional) You can use the date filter to select a specific date range so that statistics are shown only for that time frame. If you want to specify a date range, use the following steps.
   1. In the local toolbar, click .
   2. In the Date Filter dialog, click Enable filter.
   3. Select either Range or Preset.
   4. Click in the appropriate fields to select a timeframe. If you use the "Range" option, you can click on the down arrows to choose specific months and dates. You can also click inside the field and type a different time.
   5. Click OK.

6. (Optional) You can limit the columns of information to be included in the grid and chart. To do this, complete the following steps.

   1. In the local toolbar, click . The Options dialog opens.
   2. Click Show for each piece of data you want be displayed in the grid.
   3. Click OK.

7. (Optional) You can change the type of chart shown. To do this, click the chart type filter field in the local toolbar and make a selection. Initially this field displays the type of chart currently used (e.g., "Bar" or "Pie"), but the label changes with each selection you make.

8. (Optional) You can limit the number of rows shown in the chart. To do this, click the filter field in the local toolbar and make a selection. Initially this field displays the word "All," but the label changes with each selection you make.

   Following are the options you can choose:

   • Selected Rows Only the selected rows of data are included in the chart. If you want to use this option, you can select multiple rows in the grid by holding down the SHIFT or CTRL key and clicking a range of rows or individual rows.
   • Top 10 Only the first 10 rows of data are included in the chart.
   • Top 25 Only the first 25 rows of data are included in the chart.
   • Top 50 Only the first 50 rows of data are included in the chart.
   • Custom Only the first number of rows that you specify are included in the chart. When you select this option, the Custom Data Filter dialog opens. Enter the number of rows to be shown and click OK.

How to view the average rating for a topic

1. Open the Feedback file.

2. Select View>Topics.

3. Look at the Avg Rating column.

   Individual ratings range from a score of 0 to 100, with 100 being the best rating. This column shows the average of all ratings combined.

Note: You may need to refresh the window pane to make sure you see the latest results. To do this, simply press F5 on your keyboard or click in the local toolbar.

Note: To understand the way that users enter these ratings, see How End Users Submit Topic Ratings.

See Also

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