Logging In to Pulse

Logging In to Pulse

Important Pulse is deprecated in Flare, which means that it is slated to be removed in a future version.

AVAILABLE TO: Administrators, Employees, and Customers

Once you have registered for a Pulse account, you can log in to the Pulse dashboard or you can log in to the published Flare output to use the community features.

Logging in to a Flare Community

There are several ways to log in to Pulse. The log in options available depend on the features that the Flare author enabled.

How to Log In/Out Using the Community Tab

  1. In a web browser, go to the URL hosting your published Flare content (e.g., the MadCap Flare online Help can be found at help.madcapsoftware.com).

  2. Click the Community tab. Then, click Login..

    Note A content developer must enable the Community tab for the Flare output using a skin. See Specifying Navigation Elements to Include in the Output Window.

  3. In the Pulse Account Login dialog, type the following information:

    • Email Address Type the email address that you used when registering for Pulse. Your email address is always your user name. If you are logging in with the main Administrator account, in this field you can enter pulseadmin.
    • Password Type the password that you created for that email address. If you are logging in with the main Administrator account, this is the password that was created when Pulse was configured (see Pulse Server Configuration).

  4. (Optional) Place a check mark in the Keep me signed in box.

    Note When selected, Pulse will remember the account information that you used to log in and won't ask you to enter your credentials again as long as you are using the same browser on the same computer or device.

  5. Click Login.

How to Log In/Out From a Topic Feed

  1. In a web browser, go to the URL hosting your published Flare content (e.g., the MadCap Flare online Help can be found at help.madcapsoftware.com).

  2. In the Account area of a topic feed (i.e., the area at the bottom of any topic in the output), click Login.

    The Pulse Account Login dialog opens.

  3. In the Pulse Account Login dialog, type the following information:

    • Email Address Type the email address that you used when registering for Pulse. Your email address is always your user name. If you are logging in with the main Administrator account, in this field you can enter pulseadmin.
    • Password Type the password that you created for that email address. If you are logging in with the main Administrator account, this is the password that was created when Pulse was configured (see Pulse Server Configuration).

    Note If you do not have an account, you can register for one. See Registering for a Pulse Account.

  4. (Optional) Place a check mark in the Keep me signed in box.

    Note When selected, Pulse will remember the account information that you used to log in and won't ask you to enter your credentials again as long as you are using the same browser on the same computer or device.

  5. Click Login.

How to Log In to the Pulse Dashboard

  1. In a web browser, go to the Site URL for the Pulse dashboard.If you do not know the Site URL, see the Administrator who installed your Pulse server. Alternatively, if you have access to a Flare target that has already been integrated with the Pulse server, you can open the Analytics tab and find the URL listed there.This opens the Pulse Account Login dialog.

  2. In the Pulse Account Login dialog, type the following information:

    • Email Address Type the email address that you used when registering for Pulse. Your email address is always your user name. If you are logging in with the main Administrator account, in this field you can enter pulseadmin.
    • Password Type the password that you created for that email address. If you are logging in with the main Administrator account, this is the password that was created when Pulse was configured (see Pulse Server Configuration).

  3. (Optional) Place a check mark in the Keep me signed in box.

    Note When selected, Pulse will remember the account information that you used to log in and won't ask you to enter your credentials again as long as you are using the same browser on the same computer or device.

  4. Click Login.

Troubleshooting Login Issues

Below are resolutions to issues that users might encounter when attempting to log in to Pulse.

If You Have Not Been Given Access to Pulse

If you attempt to log in to Pulse and see the "You have not been given access to Pulse" message, your account has likely been disabled by a Pulse administrator. You should contact the administrator for assistance.

If You Have an Invalid User Name or Password

If you attempt to log in to Pulse and see the "Invalid User Name or Password" message, you may have entered your email address or password incorrectly. Enter the correct email address and password and try again.