Zendesk Publishing

With a publishing destination, Administrators or Team Leaders on Zendesk can copy Clean XHTML or HTML5 skinless output files to their Zendesk Help Center. This is beneficial if you have a knowledge base or FAQs for supporting service desk tickets on your dashboard. You can publish to categories or sections, create themes, and use alternate brands.

  1. Before You Start Publishing to Zendesk
  2. Installing MadCap Connect for Zendesk
  3. Configuring the TOC for Zendesk
  4. Creating Destination Files for Zendesk
  5. Publishing to Zendesk
  6. Installing Zendesk Themes and Modifying Customized Themes in Zendesk