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Adding Administrators

You can specify individuals, called administrators, who should be emailed when events such as the following take place: users submit new comments that require acceptance before they are published , the status for a comment is changed, searches are performed with no results, topics are rated, and context-sensitive Help (CSH) calls are made. Administrators can also be subscribed to an email manifest, which automatically emails summaries of Feedback activity periodically. An administrator might be a writer on the documentation team, or even an individual such as a manager or documentation leader who will not necessarily take action on user activity but still needs to be kept informed. Each administrator can be set up to receive different types of emails.

How to add administrators

Open the Feedback file.
In the Feedback Admin, select the Administrators tab.
In the local toolbar click .

The Add Administrator dialog opens.
Enter the email address of an individual who will be an administrators for the associated Flare output.
Select the appropriate notifications for that individual.
- Subscribe to server manifest A manifest is a periodic email summary of various reports. This means that you do not even need to open Feedback Explorer at all; the information automatically comes to you in email format. In order to take advantage of this feature, you must create a manifest in the Feedback Admin (using the Manifest tab), selecting the types of reports you wish it to include. You can create a custom schedule to send the emails at specific intervals (daily, weekly, monthly), and you can use filters to start the emails on a particular date or to run for a certain number of days. See Creating Manifests for Administrators and Editing Manifests.
- Search is performed which returns no results With MadCap Feedback, you can determine how readers are using search in your online output. This helps you answer questions such as: What are they looking for? What are they finding? And more importantly, what are they unable to find? You can use Feedback Explorer to view all used search phrases, as well as searches where no results were returned to the user. See Viewing Searches Without Results.
- Topic is rated With MadCap Feedback, users can give a rating to a topic, selecting from one to five stars. You can then view these ratings (which are displayed as a numerical score from 0 to 100) and make adjustments to the topics as necessary. See Viewing Topic Ratings.
- CSH call is made You can view all of the topics that users have opened through context-sensitive Help (CSH) calls that you integrated into your output. This includes each CSH ID, the topic it points to, and the number of times it has been accessed. See Viewing Context-Sensitive Help Topics Opened by Users.
- Topic comment submitted by user You can receive emails when users submit comments on topics. From the email, you can then accept, hide, discard, or reply to the comment. If you choose to reply to the comment, both that comment and your reply are automatically accepted into the system. See Accepting Pending Comments, Hiding Comments, Discarding Comments, and Replying to Comments.
- Topic comment status changed by reviewer You can be notified when a user's comment status is changed (e.g., hidden, accepted) by another individual (e.g., administrator).
Click OK.
Repeat steps 3-6 for each administrator.
Press CTRL+S or click to save your work.

Note: You might want to add a name for your Help system on the General tab of the Feedback Admin. This will be used in emails that you receive to help identify the specific output. See Adding a Help System Name.