The Feedback Admin serves as the main control panel for configuring a Feedback file, which acts as the connector between Feedback Explorer and the Flare target to be tracked. This editor is used to perform tasks such as enabling anonymous comments, requiring new comments to be reviewed, adding administrators, adding reviewers, and excluding IP addresses.
Following are the tasks that you can perform in the Feedback Admin.
Administrators (add/remove) You can specify individuals, called administrators, who should be emailed when events such as the following take place: users submit new comments that require acceptance before they are published , the status for a comment is changed, searches are performed with no results, topics are rated, and context-sensitive Help (CSH) calls are made. Administrators can also be subscribed to an email manifest, which automatically emails summaries of Feedback activity periodically. An administrator might be a writer on the documentation team, or even an individual such as a manager or documentation leader who will not necessarily take action on user activity but still needs to be kept informed. Each administrator can be set up to receive different types of emails. See Adding Administrators and Removing Administrators.
Note: It is not mandatory that you add administrators. It is simply an activity that helps speed the process of accepting new comments and performing other tasks, because it notifies the appropriate individuals when action may need to be taken. Anyone who has Feedback Explorer installed with the appropriate Feedback license key will be able to take action, such as accepting pending comments, even if they are not added to the administrator notification list.
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